This Acceptable Use Policy / Terms of Service(the "AUP") governs the use of the EdgeServ Hosting (EdgeServ) web hosting service (the "Service"). Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and EdgeServ regarding the interpretation of this AUP, EdgeServ's interpretation, in its reasonable commercial judgment, shall govern.
By Accepting the AUP, you also agree to and accept our Support Scope Policy
EdgeServ is designed to serve the web hosting needs of individuals, small businesses and non-profit organizations. It is not appropriate to use our basic hosting services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses. If you intend to do more traffic for a larger site, please ask us for a more robust hosting package.
EdgeServ is a shared web hosting service, which means that a number of customers web sites and other email or storage services are hosted from the same server. EdgeServ uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files without prior consent and agreement with EdgeServ.
If you use your services consistently with the Terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate. If you need room for a faster growth rate, you must work with EdgeServ to ensure your needs are met.
In most cases, if you use our services consistently with the Terms of Service and these paragraphs, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site. You can also upload as much as content as you like each month, subject only to the Terms of Service and the rules that control how fast your site can grow (see above).
ACCEPTABLE USE POLICY & TERMS OF SERVICE
The following is the entire Acceptable User Policy (AUP) agreement between EdgeServ and the personal or corporate account holder (YOU/YOUR Customer). EdgeServ provides World Wide Web Hosting, Marketing, and Development. EdgeServ has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. EdgeServ general policy is to act as a provider of Internet presence. EdgeServ reserves the rights to suspend or cancel a customers access to any or all services provided by EdgeServ when we decide that the account has been inappropriately used.
Any attempt to undermine or cause harm to a server or customer of EdgeServ is strictly prohibited. EdgeServ will strongly react to any use or attempted use of an Internet account or computer without the owners authorisation. Such attempts include Internet scamming (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorised use of accounts or computers by YOU, whether or not the attacked account or computer belongs to EdgeServ, will result in action against YOU. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack.
IMPORTANT NOTE – EdgeServ has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below. YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by EdgeServ to be unacceptable use of our services including abuse of server resources.
WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS
All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR web-based applications and scripts on a regular basis to ensure their security and orderliness. Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18-years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.
STORAGE SPACE ABUSE
EdgeServ will not tolerate any form of storage space abuse. At least 90% of YOUR web pages (HTML) must be linked with files (GIF, JPEG, etc.) stored on EdgeServ servers. Websites that are found to contain either/or no HTML documents, a large number of unlinked files are subject to files deletion or account cancelation at the discretion of EdgeServ Management (MANAGEMENT), with or without prior notice. For basic hosting customers, YOUR disk space will be unlimited unless you begin reaching bandwidth use limits. EdgeServ will be the sole arbiter as to what constitutes a violation of this provision.
The intention of EdgeServ is to provide a large bandwidth to transfer web documents, and not an offsite storage area for electronic files. If YOU violate this condition, YOU will be notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being billed for the overages. If YOU do not qualify for the free service, traffic will go unmonitored until YOU reach the amount of quota allocated to YOUR specific PLAN. Thereafter, normal data transfer cost of $10.00/1GB/month will be billed to YOUR account. If YOU want to pre-pay for bandwidth overages, YOU will be billed $5.00/1GB/month. YOU will have 3 days to pay for your overages. Failure to do so will result in YOUR website being disabled within 3 days of YOUR first notice. EdgeServ will be the sole arbiter as to what constitutes a violation of this provision.
99.9% UPTIME GUARANTEE
(1.) COVERAGE – This 99.9% uptime guarantee applies to any Customer in good financial standing with EdgeServ at the time of a service outage.
(2.) SERVICE LEVEL AGREEMENT (SLA) & SPECIFICATIONS – EdgeServ endeavours to have the content of YOUR website available for http access by any party in the world 99.9% of the time. Network downtime (unavailability) is defined as 100% packet loss from EdgeServ to its backbone providers. Downtime is measured past 10 minutes after notification of network failure via EdgeServ online ticketing system. If the ticketing system itself is unreachable, the ticket must be started by calling the EdgeServ phone number. EdgeServ administrators will determine the end of the downtime by a traceroute to YOUR machine from outside the EdgeServ network.
(3a.) SHARED HOSTING CREDITS – In the event that YOUR website is unavailable for less than 99.9%, EdgeServ will credit the following months service fee as follows. YOUR credit shall be retroactive and measured in 24 hours a day of a calendar month, with the maximum credit not exceeding 50% of the monthly service charge for the affected month.
Monthly Uptime Credit:- 95% to 99% – YOUR account will be credited 10% of your monthly hosting fee - 90% to 94.9% – YOUR account will be credited 20% of your monthly hosting fee - 89.9% or below – YOUR account will be credited 50% of your monthly hosting fee
(3b.) MANAGE DEDICATED SERVERS – For managed dedicated server Customers, if the uptime is between 98.9% and 99.9% for any particular month, credit shall be retroactive and equivalent to the difference between the guaranteed level of availability of the Customers services during the month and the calculated actual level of availability of the Customers services, multiplied by the actual charges incurred by YOU for the services during that monthly period. In addition, for managed dedicated servers, YOU may be entitled to additional credits as calculated below measured 24-hours a day in a calendar month, with the maximum credit not to exceeding 25% of the monthly service charge for the affected month.
In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) days after YOU experienced the downtime. You must request credit by sending an email message to email@example.com. For security, the body of this message must contain YOUR account number, the dates and times of the unavailability of YOUR website, and such other customer identification requested by EdgeServ. Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to YOUR account shall be YOUR sole and exclusive remedy in the event of an outage.
(4.) RESTRICTIONS – Credit shall not be provided to YOU in the event that you have any outage resulting from: - scheduled maintenance as posted from time to time at EdgeServ, - your behavior or the performance or failure of your equipment, facilities or applications, - circumstances beyond reasonable control of EdgeServ, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration/transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site,- YOU breaking any agreement policy in EdgeServ Terms & Conditions and AUP causing a machine to fail as a result.
TECHNICAL SUPPORT BOUNDARIES
EdgeServ provides technical support for YOU that encompasses within our area of expertise only. Such expertise includes assistance, troubleshooting, and debugging of our Virtualmin / Webmin control panel interface, servers within our immediate responsibility and any other hosting related issues.
However, in under no circumstances is EdgeServ neither obligated to help YOU in the installations of new application modules, templates and/or programming languages, nor in providing assistance for any errors produced by any applications that have been modified by YOU previously. We will only provide assistance in making sure any EasyApps applications that are installed through the cPanel control panel interface are installed as directed.
Each shared web hosting account comes with its own CGI-BIN. YOU are free to use any CGI scripts YOU wish, however we reserve the rights to disable any CGI script that effects normal shared server operation without prior notice. (this section does not apply to managed dedicated servers)
EdgeServ installed and provides special file-servers in our network infrastructure for YOUR benefit as a means of storage for electronic files and applications. In addition, all electronic files stored within EdgeServ file-servers must be legally owned and be accompanied with a valid license and/or copyright. This includes and is not limiting to MP3, AVI, MID, MIDI, MPG, MPEG, MOV, EXE, ISO. Should we discover any unlicensed and/or illegal files within YOUR account, the files will be subjected to deletion without any further notifications. File-servers will not be backed up.
YOU are advised to have YOUR own backup locally or elsewhere other than within the EdgeServ servers. If YOU are found to not adhere to this Policy, the offending material(s) will be deleted from YOUR hosting account without any prior notice. This service is only available for EdgeServ SHARED-HOSTING customers.
BACKGROUND RUNNING PROGRAMS
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed. (This section does not apply to managed dedicated servers).
All accounts are set up on a pre-pay basis. Setup fees are charged for all new accounts as well as major account changes and are non-refundable. All pricing is guaranteed for the term of prepayment. EdgeServ reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within 14 days of e-mail notice or exceeding this time frame in any way is subject to suspension. YOU are responsible for all fees owed on the account from the time it was established to the time that YOU notifies EdgeServ to request for termination of services. All payment is in U.S. currency.
EdgeServ will bill each client $50 per returned check and per credit card chargeback received. All EdgeServ accounts are setup on anniversary billing cycles. YOUR particular billing cycle corresponds to the contract length that was initially chosen at setup. YOUR account will automatically renew at this length. There is no fee to change to a shorter billing cycle at the end of the current cycle. However, if you wish to change to a shorter billing cycle during a current cycle, there will be a $50.00 fee. Please contact the billing department at firstname.lastname@example.org should you wish to change your anniversary billing cycle.
CANCELATION OF SERVICE
EdgeServ reserves the right to cancel a service at any time. All fees paid in advance of cancellation will be pro-rated and paid by EdgeServ if we institutes our right of cancelation. Any violation of policies which results in extra costs billed to YOU (i.e. transfer, space etc.). EdgeServ Shared/Personal, Reseller, Managed WordPress, Enterprise Email, Enterprise Storage, and Windows hosting are backed by a 30-day money back guarantee. If YOU are not completely satisfied with our services or support within the first 30 days of YOUR contract, YOU will be given a full refund of the contract amount excluding setup fees, domain registration fees, add-on/upgrade fees and overages. Setup fees are refundable only if the account order is canceled prior to account activation. If YOU cancel, the full contract amount less any setup fees and overages will be refunded if EdgeServ is notified within the first 30 days following activation. This policy does not apply to any additional services such as overages, referrer logs, real audio/video, additional disk space, additional pop accounts, domain registration fees, etc. This policy does NOT apply to Dedicated Servers or Virtual Private Servers or Enterprise Hosted Email. Dedicated Servers or Virtual Private Server or Enterprise Hosted Email services are billed monthly only, and are non-refundable at anytime. For credit card payment, refunds will be made to made available by the Customer after the 120th day. Refund policy will not be made available to Customers using wire transfers. All account cancelations must be done via our cancelation form at YOUR hosting account control panel. Phone or email requests will not constitute acceptance of any cancelation.
PROMOTIONAL RATES & SPECIAL OFFERS
EdgeServ may offer subsequent promotional rates or special offers, the terms of which may or may not be more favourable than the terms and conditions for YOUR Services. Any such promotions or modifications shall not affect YOUR obligations under this Agreement. Promotional fees may be subject to additional terms and conditions which, to the extent they conflict with the terms of this Agreement, shall govern. Different promotional fees and special offers may not be combined together.
INTELLECTUAL PROPERTY RIGHTS
Material accessible to you through EdgeServ services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets and proprietary information. Except when expressly permitted by the owner of such rights, YOU must not use EdgeServ or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material that you access or receive through the EdgeServ network. If YOU use a domain name in connection with EdgeServ or similar service, YOU must not use that domain name in violation of any trademark, service mark, or similar rights of any third party. NETWORK SECURITY Customers may not use the EdgeServ network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for YOU, logging into a server or account YOU are not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organisations security policy. YOU may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. EdgeServ will cooperate fully with investigations for violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
YOU will be solely responsible for the development, operation and maintenance of YOUR online store and products along with all content and materials appearing online or on YOUR products, including without limitation:
(a.) the accuracy and appropriateness of content and materials appearing within the store or related to YOUR products,(b.) ensuring that the content and materials appearing within the store or related to YOUR products do not violate or infringe upon the rights of any third party, and(c.) ensuring that the content and materials appearing within the store or related to YOUR products are not libellous or otherwise illegal.YOU will be solely responsible for the final calculation and application of shipping and sales tax. YOU will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from. YOU are also responsible for the security of any customer credit card numbers and related customer information YOU may access as a result of conducting electronic commerce transactions through YOUR website. YOU will keep all such information confidential and will use the same degree of care and security as YOU use with your confidential information.
STATIC & DYNAMIC CONTENT CACHING
YOU expressly (i) grant to EdgeServ a license to cache the entirety of YOUR website, including content supplied by third parties, hosted by EdgeServ under this Agreement and(ii) agree that such caching is not an infringement of any of YOUR intellectual property rights or any third partys intellectual property rights.
IP ADDRESS OWNERSHIP
EdgeServ shall maintain and control ownership of all IP numbers and addresses that may be assigned to YOU by EdgeServ. EdgeServ reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.
EdgeServ reserves the right to refuse service to anyone. YOU may only use EdgeServ server for lawful purposes and our services may not be used for illegal purposes or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. If anything is not legal in the United States of America, it is not permitted to reside on our servers. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes but not limiting material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated Warez, OGG, AVI, MPEG, ISO, Hacker programs or archives, Copyrighted Digital Movie Copies (DIVX) and Unlicensed MP3. The designation of any materials as such described above is left entirely to the discretion of EdgeServ management. If illegal content or usage is found, the account will be suspended and/or terminated. YOU agree that EdgeServ may disclose any and all YOUR information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification.
Regardless of the place of signing this agreement, YOU agree that for purposes of venue this contract is entered in Asheville, North Carolina, and any dispute will be litigated or arbitrated in Asheville, North Carolina. Defendants further waive all objections to venue and acknowledge that venue in any such litigation will be held in Fremont courts.
IN NO EVENT SHALL EdgeServMAXIMUM LIABILITY EXCEED FIVE HUNDRED ($500.00) DOLLARS.
YOU AGREE THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD EdgeServ HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEYS FEES ASSERTED AGAINST EdgeServ, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY YOU, YOUR AGENTS, EMPLOYEES OR ASSIGNS. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS EdgeServ AGAINST LIABILITIES ARISING OUT OF: (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH EdgeServ SERVERS.(2) ANY MATERIAL SUPPLIED BY THE CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY(3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM EdgeServ SERVERS.
EdgeServ WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. EdgeServ MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. EdgeServ DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES,WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY EdgeServ AND ITS EMPLOYEES. EdgeServ RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME. ALL SUB-NETWORKS, RESELLERS AND DEDICATED SERVERS OF EdgeServ MUST ADHERE TO THE ABOVE POLICIES.FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT CANCELATION.